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Every email that we send out SalesForce is creating an open task for us?

Our users are sending emails (gmail) out to employees and customers and something is opening up new tasks in SalesForce?
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  • Ed,

    Please send a screenshot of the open task to support@ihance.com.

    Also have you been upgrade to Winter '15 ?

    You can check from your home tab.

    Inline image 1

    Thanks,

    iHance Support
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  • Ok, I'm sorry it is not creating an open task but what it is doing is sending us emails saying that (Ed Potrzeba Jr) has created a task for you. This is for both inbound & outbound emails? Just started today and we did not change anything on our end.

    Below example;
    ---------- Forwarded message ----------
    From: Ed Potrzeba Jr.
    Date: Mon, Oct 6, 2014 at 2:57 PM
    Subject: Inbound email: Ed & Ed Business Technology - Certificate for 1-day rental from Penske Truck lea
    To: "joe@edanded.com"

    New Task
    To: Joe Madden

    Ed Potrzeba Jr. has assigned you the following new task:

    Subject: Inbound email: Ed & Ed Business Technology - Certificate for 1-day rental from Penske Truck lea
    Contact: Dom DeAngelo
    Due Date: 10/6/2014
    Priority: Normal
    Comments: From: "Pat Snyder"
    To: "Joe Madden"
    Cc:
    Subject: Ed & Ed Business Technology - Certificate for 1-day rental from Penske Truck leasing
    Attachment: fax to Penske Leasing 10-6-14.pdf (1.1 MB)

    Joe, attached is a copy of the completed certificate faxed to Penske
    Truck Leasing Co LP with respect to the 1-day truck rental effective
    today, that you wil be using to move your Albany location.

    There will be an endorsement to add $500 deductible Comprehensive and
    $1,000 deductible Collision to this rented truck, but since it's for
    maximum 2 days, the additional charge will be minimal.

    I called John to confirm he received the fax, and he indicated he did
    and that he's all set, insurance-wise.

    Please advise if you have any questions.

    Thanks,
    Pat

    _________________________
    Patricia A Snyder, CPCU
    DeAngelo Agency Inc
    2 Campion Rd
    New Hartford NY 13413
    E-mail: pats@aia-ins.com
    Phone: 315-768-7900 Ext 103
    Fax: 315-768-8474

    For more details, click the following link:

    https://na7.salesforce.com/00TA000001...
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