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iHance creating unwanted Contacts in Salesforce

Hi Team,

We have been using iHance (with Salesforce) for almost a decade now.

Recently it has been noticed that iHance is creating some unwanted contacts in Salesforce. We have no idea on why is it happening all of a sudden (from 01/07/2019)?

We don't have 'Auto-create Contacts' enabled for anyone.

Any help in this regards would be really appreciated.

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